Frequently Asked Questions (FAQs)

Here are some commonly asked questions about iceninjacream and our products:

1. How long does shipping take?

  • For orders within the United States, economy shipping typically takes 5-8 business days. For other countries, standard shipping may take 6-12 business days. Please note that handling time is 1-3 business days.

2. How can I track my order?

  • Once your order is processed and shipped, you will receive an order confirmation email with tracking information. You can also track your order directly from the “Track Your Order” page on our website.

3. Can I cancel my order?

  • Yes, you can cancel your order within 12 hours after placing it by visiting the “Cancel Your Order” page on our website. Once the order is canceled, a refund will be issued according to our refund policy.

4. What is your return policy?

  • We offer a 30-day return policy. If you are not entirely satisfied with your purchase, you can return the item within 30 days of receipt for a refund. Please refer to our Return and Refund Policy for more details.

5. Do you offer warranty on your products?

  • Yes, we offer a 2-year warranty on all iceninjacream generators. This warranty covers defects in materials and workmanship. For warranty claims, please contact us at contact.iceninjacream@gmail.com.

6. How can I contact customer support?

  • You can reach our customer support team by phone at +1 (240) 982-1713 or by email at contact.iceninjacream@gmail.com. We are here to assist you with any questions or concerns you may have.

7. Are your generators suitable for outdoor use?

  • Yes, our generators are designed to be versatile and can be used for outdoor activities such as camping, tailgating, and RVing. They are also suitable for emergency preparedness and backup power.

8. Can I use your generators during a power outage?

  • Absolutely! Our generators are reliable sources of backup power during power outages. They provide peace of mind and ensure that you can continue to power essential appliances and devices until the electricity is restored.

If you have any other questions or need further assistance, please don’t hesitate to contact us. We’re here to help!